Existing or prospective customers who complain can be bothersome, time consuming and often require ‘Mother Teresa’ patience by customer service staff as emotions become strained.
Exacerbating this, many complaints are false, vexative and motivated by customer self interest – the notion of using ‘the more we complain, the …
The Australian financial services industry was out in force last week burning fat to raise money for the treatment and prevention of diseases affecting children.
A non-stop 10 hour treadmill challenge saw UBS take out top honours ahead of the bean counters at Ernst & Young, which had …
Big business and financial services firms have long sought association with sporting events, teams and individuals that symbolise excellence and peak performance.
The 2007 Rugby World Cup, which kicks off in Paris this week, is no exception with sponsors of tournament favourites, New Zealand, further embedding the All …
A cursory examination of the many social networking websites around the world reveals financial planners everywhere are taking up the challenge of making the most of the internet.
Type in ‘financial planning’, or ‘insurance sales’ into any social networking search engine and you will find ads, video newsletters …
The private client sector of the UK financial services market is very mature – so much so that there is an annual awards ceremony to mark those individuals and companies servicing the rich.
No less than 33 awards were on offer at an inaugural awards ceremony held at …
One of the lesser discussed issues of an economy operating at full employment is the reduced calibre of staff gravitating into senior roles.
In a market where essentially everybody who wants a job can get one - the downside for financial services groups, and firms in every industry, is …
