Here is the theory behind the concept of so-called ‘Brand Butlers’: Customers are jaded, time poor and persistently disappointed with the service businesses that they interact with.
In part this is because service brands, for example financial services, almost deliberately over-promise how interested they are in their customers, …
New figures suggest low cost retail super funds are making a resurgence, with strong inflows reported for both BT Super for Life and AMP Flexible Super over the last 12 months.
BT Financial Group puts the doubling in assets under management to $1 billion down to promotion through …
Consumers have one of the most powerful tools at their disposal when it comes to poor customer service – the ability to vote with their feet.
But recent qualitative research carried out by CoreData suggests that rather than exercise their right to opt to terminate a relationship when …
According to the BBC’s flagship current affairs programme, Panorama, individuals in the UK could pay as much as £96,000 in charges on pension contributions of £120,000.
The allegation was part of a damning look at personal pensions in the UK, which covered pension charges, mis-selling, commissions and …
